Visit Japan Web: Arrival Guide

Short answer: register your immigration and customs details on Visit Japan Web before you fly, then show the 2D code on your phone at the airport. It is the Japanese government's own free service (Digital Agency); you can fill it in on a PC but need a phone or tablet at arrival.

Steps

1. Open Visit Japan Web from the Digital Agency page (link below) and create an account.
2. Register your passport, trip and arrival details.
3. Fill in the immigration and customs sections. Since Jan 2024 both use one unified 2D code.
4. Save or screenshot the code before you board, in case airport Wi-Fi is slow.
5. At arrival, show the code at immigration and customs.

What trips people up

• Fake or paid look-alike sites: the real service is free and linked from digital.go.jp. Japan's JESTA travel authorization has not started — see new travel rules.
• Tax-free shopping: the same account can be used for shopping tax-free; see Visit Japan Web and the tax refund.

Left out (not confirmed on official pages today): queue times at each airport, and how long before departure to register.

Quick answers

What is Visit Japan Web?

A free Digital Agency service where you register immigration and customs details before arrival and show one 2D (QR) code at the airport. It is also used for tax-free shopping.

Can I fill in Visit Japan Web on a laptop?

Yes, you can register on a PC, but you must show the 2D code on a smartphone or tablet at arrival.

Is Visit Japan Web required?

The official page describes it as a service to make procedures smoother; it does not say it is mandatory.

More Japan trip guides: Japan trip checklist (all guides)