Narita Airport Tax Refund (Nov 2026): Where the Kiosk Is in T1, T2, T3
Short answer: before you check in bags, go to customs tax refund on T1 4F, T2 3F or T3 2F (all before security). Listed hours 05:30–23:00. Cash (yen) comes after, at a cash refund kiosk (Narita Airport official site).
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Where to go, by terminal
| Terminal | Customs tax refund (before security) | Cash refund kiosk, yen only |
|---|---|---|
| T1 | Central Building 4F · 05:30–23:00 | Self Tax Refund: Central 4F, before security, 06:00–24:00 CASH JAPAN: North & South Wing 3F, after security, 24 h |
| T2 | Main Building 3F · 05:30–23:00 | Self Tax Refund: Main 3F, before security, 06:00–24:00 CASH JAPAN: Main 3F and Satellite 3F, after security, 24 h |
| T3 | Main Building 2F · 05:30–23:00 | CASH JAPAN: Main 3F, after security, 24 h |
Source: Narita Airport official page (list "Customs Tax Refund" and "TAX Cash Refund (KIOSK)"). Different refund operators work at the kiosks before and after security; check which one your shop uses.
Step by step
- Keep all tax-free items and your passport with you.
- Customs confirmation first: tax refund kiosk, or Visit Japan Web on the customs Wi-Fi (T1 4F, T2 3F, T3 2F, before security only) (Narita official).
- Green = done. Red = show the items at the customs inspection area (JTA).
- Then check in bags. After bag check-in you can't get the refund, and you can't take the bag back (Narita official).
- Refund: cash at a cash refund kiosk (you don't need to show the items again), or card / QR payment / bank transfer online as your shop explained (Narita official).
not officially confirmed: whether the kiosk itself works outside 05:30–23:00 (the official page lists only these hours), and exact position relative to each airline's check-in row. See the official Customs map.
Quick answers
Where is the tax refund at Narita?
Before security: Terminal 1 Central Building 4F, Terminal 2 Main Building 3F, Terminal 3 Main Building 2F. Do it before checking in bags (Narita Airport official site, Japan Customs).
What are the hours?
The official Narita page lists 'Customs Tax Refund' at each of those spots as 05:30–23:00.
Can I get cash at Narita?
Yes, yen only, at cash refund kiosks: Self Tax Refund before security in T1 Central 4F and T2 Main 3F (06:00–24:00); CASH JAPAN after security, 24 hours, in T1 North/South Wing 3F, T2 Main 3F, T2 Satellite 3F and T3 Main 3F. Some shops don't offer airport cash (Narita Airport official site).
Related: Haneda guide · Airport order · Cash or card refund? · Visit Japan Web
Going through the airport kiosk? Get the step-by-step guide.
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Planning a Japan trip after Nov 1, 2026?
- Tax-Free Refund Field Guide ($7) — a step-by-step English guide to the new refund process, from shop to airport.
- Japan Trip Planner Pack ($9) — planning templates for a first Japan trip.
- Tax-Free Receipt Tracker 2026 (from $5) — spreadsheet that flags the ¥5,000 minimum, 90-day deadline and estimated refund per shop/day.
Paid products by GuroWorks, the publisher of this free site (advertisement for our own products). 14-day refund on Gumroad for the guide. The calculator stays free.
Official sources
Checked November 4, 2026 (JST). Hours can change with flight schedules; always confirm on the official pages.
- Narita International Airport — Consumption tax refund procedure (official): www.narita-airport.jp
- Japan Customs — Locations of Tax Refund Kiosks and Customs Inspection Areas (official maps): www.customs.go.jp
- Japan Tourism Agency — Traveler page (English): www.mlit.go.jp
- Japan Tourism Agency — Traveler FAQ (Japanese): www.mlit.go.jp
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